At Infraxcel It Solutions Private Limited ("we," "our," "us"), the passionate team behind casakrafts, we believe that great fashion deserves a smooth and reliable delivery process. Our commitment is to ensure that users (“you”, or “your”) orders arrive promptly, safely, and in perfect condition. This policy outlines our shipping procedures, expected delivery times, and solutions for potential issues. By placing an order with us, you acknowledge and agree to these terms, designed to provide a transparent and hassle-free shopping experience.

Where We Ship: Fashion Finds Their Way to You
 

• Nationwide Delivery – We deliver across India, reaching cities, towns, and remote areas alike.
• Domestic Orders Only – Currently, we do not offer international shipping.
• Inclusive Reach – No matter where you are, our styles are just a click away.
• Expanding Horizons – We are working to extend our shipping network to more regions.
• Stay Updated – Keep an eye on our website for any updates on shipping coverage.

Order Processing: From Your Cart to Our Warehouse

Once your order is placed, we begin processing it within 1-2 business days, excluding weekends and public holidays. A confirmation email will be sent once your order is packed and ready for dispatch. While we aim for swift fulfillment, external factors such as high order volumes may occasionally cause slight delays. Rest assured, every order is handled with care to ensure accuracy and quality. Our goal is to get your stylish picks to you as quickly as possible while maintaining the highest standards.

Estimated Delivery Timeline: When to Expect Your Order
 

• Standard Delivery – Orders typically arrive within 3-8 business days, depending on your location.
• Reliable Courier Partners – We work with trusted logistics providers to ensure timely deliveries.
• Possible Delays – External factors such as weather conditions or logistical issues may cause occasional delays.
• Committed to Speed – Every effort is made to get your order to you at the earliest.

Delivery Challenges: How to Handle Missed Deliveries

If a delivery attempt is unsuccessful due to an incorrect address or unavailability, our shipping partners will try up to two more times before returning the package to our warehouse. Should your order be returned due to multiple failed delivery attempts, you may request re-shipment, though additional shipping fees may apply. To avoid such issues, please ensure someone is available at the provided address to receive the package. If you anticipate delivery challenges, our customer service team is happy to assist you in finding a suitable solution.

Damaged or Lost Shipments: Resolving Unexpected Issues
 

• Reporting Damage – Contact us within 48 hours if your order arrives damaged.
• Proof Required – Share clear photos to help us assess and resolve the issue.
• Replacement or Refund – Based on availability and preference, we will either replace the item or issue a refund.
• Lost Orders – If your package goes missing, we will coordinate with our shipping partners to resolve the matter.
• Dedicated Support – Our team is always available to assist with any shipping-related concerns.

Special Shipping Considerations: Extra Care for Select Items

Certain products, such as fragile or oversized items, may require special handling. These products will have specific shipping guidelines mentioned on their respective product pages. If your order includes such items, we will notify you of any additional requirements or extended delivery times. Our goal is to ensure even the most delicate items reach you in pristine condition. Should you have any queries about shipping special items, feel free to contact our support team for guidance.

Need Assistance? We’re Just a Message Away

If you have any shipping-related questions or concerns, our dedicated customer service team is here to help.

• Get in Touch – Contact us via email at infraxcelitsolution@gmail.com for any inquiries.
• Quick Resolutions – We aim to respond swiftly to ensure minimal disruptions.
• Customer Satisfaction First – Your shopping experience matters, and we’re committed to making it as smooth as possible.