At Infraxcel It Solutions Private Limited (“we,” “our,” “us”), the enthusiastic minds behind casakrafts, we strive to make every shopping experience exceptional. User (“you,” or “your”) satisfaction is at the heart of everything we do. We value customer satisfaction and offer a flexible cancellation policy for a hassle-free shopping experience. Cancellations are subject to specific conditions to ensure fairness for both customers and our business. Once a cancellation request is submitted, we review it to determine eligibility. Approved cancellations may lead to refunds or store credits based on the circumstances. We strive to make the process transparent and convenient for all shoppers. 

How to Request a Cancellation 

1. Customers can submit a cancellation request through the designated platform before the order is processed. 
2. Orders already prepared for dispatch may not be eligible for cancellation. 
3. A confirmation email will be sent once the cancellation request has been reviewed. 
4. Refunds or credits will be issued based on the approved cancellation request. 
5. Certain products or promotional purchases may have specific cancellation guidelines. 
6. Our support team is available to assist with any concerns regarding cancellations. 

Processing Time for Cancellations 
Once a cancellation request is received, our team assesses the status of the order. If the order has not been prepared for shipment, the request is processed accordingly. Refunds or store credits, where applicable, are initiated following the approval of the request. The time required to process cancellations may vary, depending on payment method policies. Customers are encouraged to check their account notifications for updates regarding the status of their cancellation. 

Products That May Not Be Eligible for Cancellation 

1. Personalized or customized items may not qualify for cancellations once production begins. 
2. Clearance or final sale items are typically non-cancelable due to their limited availability. 
3. Orders with applied discounts or promotional offers may have restrictions on cancellations. 
4. Certain high-demand or limited-edition collections may not be eligible for cancellation. 
5. Any item that has already been dispatched cannot be canceled and will follow the return policy instead. 

Policy Updates and Customer Responsibility 
Our cancellation policy is subject to updates to align with business and regulatory requirements. Customers are encouraged to review this policy periodically to stay informed of any changes. Any modifications to the policy will be communicated through website announcements or email notifications. By placing an order, customers acknowledge and accept the terms outlined in this policy. We appreciate your trust and look forward to serving your fashion needs with excellence. 

For questions or support, feel free to contact us at infraxcelitsolution@gmail.com.