At Infraxcel It Solutions Private Limited (“we,” “our,” “us”), the passionate team behind casakrafts, we take pride in providing a delightful shopping experience. User (“you”, or “your”) satisfaction is our top priority. While we aim to deliver premium fashion pieces, we recognize that concerns may occasionally arise. If you receive a damaged, defective, or incorrect item, we truly regret the inconvenience and will act swiftly to resolve the issue. To initiate a return or exchange, please reach out to our customer service team within 48 hours of receiving your order. To facilitate a smooth return process, ensure all items are in their original packaging, with tags, labels, and invoices intact.  

Easy Return Process: Steps to Follow   

• Contact Our Team – Inform us within the designated period to start your return request.  
• Provide Order Details – Share your order number and product specifics for verification.  
• Adhere to Return Guidelines – Follow the instructions provided by our team to send back your item.  
• Processing Returns – Once we receive the item, we strive to complete refunds or exchanges within 5-7 business days.  
• Customer-First Approach – Our goal is to ensure a smooth and hassle-free return experience.  
• Prompt Assistance – Every request is handled with priority to reach a swift resolution.  

Return Shipping Policy: Who Covers the Costs?  
Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part. If you receive a defective or incorrect product, we will cover the return shipping charges. For voluntary returns unrelated to defects, customers will need to bear the shipping expenses. We recommend using a reliable courier service for secure returns. Our mission is to make the return process as simple and transparent as possible for you.  

Refund Procedure & Timelines: What Happens Next?  
Refunds are credited back to the original payment method used during checkout. Once the returned item is received and inspected, we aim to process the refund within 5-7 business days. You will receive an email notification confirming the successful refund, ensuring you stay informed throughout the process. We prioritize handling refunds efficiently to offer peace of mind. Should you require any assistance, our support team is always available to help.  

Non-Returnable Items: Exclusions to Keep in Mind    

• Hygiene-Sensitive Items – Undergarments, socks, and swimwear cannot be returned due to hygiene reasons.  
• Discounted Purchases – Items bought on sale or during special promotions may not be eligible for returns.  
• Customized Products – Any personalized or monogrammed items cannot be returned unless found to be defective.  
• Used or Altered Products – Items that have been worn, washed, or modified from their original state are not returnable.  
• Final Sale Items – Some products may be explicitly marked as non-returnable at the time of purchase. Please review product details before placing an order.  

Need Assistance? We Are Here to Help  
If you need guidance regarding returns, refunds, or exchanges, our dedicated customer support team is ready to assist.  

• Contact Us – Reach out via email at infraxcelitsolution@gmail.com for any inquiries.  
• Quick & Efficient Support – We prioritize responding to your concerns promptly.  
• Your Satisfaction Matters – We aim to make every step of your shopping journey smooth and enjoyable.  
• Continuous Assistance – Whether you need help with a return, refund, or exchange, we are here for you.  

Our Commitment to Your Satisfaction  
We strive to make every shopping experience enjoyable and stress-free. If any concerns arise, we will do everything we can to address them swiftly and efficiently. Your trust in our brand means the world to us, and we are dedicated to ensuring your complete satisfaction. Thank you for choosing us to elevate your wardrobe, and we look forward to serving you again soon.